Terms of Service

1. Scope

These Terms of Service (“Terms”) govern your access to and use of the website, training programs, lab environments, and related services (collectively, the “Services”) provided by NorthBridge Academy Inc. (“NorthBridge Academy,” “we,” “us,” or “our”), a corporation registered in Canada with its principal office at 250 University Avenue, Suite 1200, Toronto, ON M5H 3E5. Business Number: 712845309 RC0001.

By accessing our website or enrolling in any of our programs, you (“you,” “your,” or “the Client”) agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not use our Services.

2. Service Description

NorthBridge Academy provides the following services to system administrators, IT operations teams, and their organizations:

• Professional Development Courses: Structured training tracks covering diagnostics, performance analysis, security and compliance, capacity planning, and related disciplines for on-premises and hybrid infrastructure environments.
• Lab Environments: Browser-based access to virtual machines and simulated infrastructure for hands-on exercises. Labs are provisioned for the duration of the enrolled program and are refreshed periodically.
• Mentoring: Scheduled one-on-one and group sessions with experienced instructors who provide guidance, answer questions, and review lab work.
• Certification Preparation: Courses and exercises designed to prepare participants for industry-recognized certifications related to system administration and infrastructure management.

The specific scope, schedule, and deliverables of each program are described in the relevant course outline or statement of work provided at the time of enrollment.

3. User Obligations

When using our Services, you agree to:

• Provide accurate and truthful information when registering, booking a demo, or enrolling in a program.
• Use the lab environments only for the intended training purposes. You must not attempt to access systems, networks, or data outside the scope of your assigned lab.
• Keep your login credentials confidential and not share them with anyone outside your enrolled team.
• Comply with all applicable laws and regulations while using our Services.
• Not reproduce, distribute, or publicly display course materials without our prior written permission.
• Not use any automated tools, bots, or scripts to access or interact with the lab environments or website in a manner that could disrupt service for other users.

We reserve the right to suspend or terminate access to any user who violates these obligations, without refund for the remaining portion of their enrollment.

4. Intellectual Property

All course materials, lab scenarios, documentation, website content, logos, and software provided as part of the Services are the intellectual property of NorthBridge Academy Inc. or its licensors. These materials are protected by Canadian and international copyright, trademark, and other intellectual property laws.

Your enrollment grants you a limited, non-exclusive, non-transferable licence to access and use the materials solely for your own professional development during the term of your enrollment. This licence does not include the right to modify, adapt, create derivative works from, or sublicence the materials to any third party.

Any feedback, suggestions, or ideas you provide to us regarding the Services may be used by us without restriction or obligation to compensate you.

5. Payment Terms

All fees for our Services are quoted and payable in Canadian Dollars (CAD). Prices are exclusive of applicable taxes unless stated otherwise.

• Invoicing: Upon enrollment confirmation, we will issue an invoice detailing the program fees, applicable taxes (including HST where required), and payment due date. Invoices are sent to the billing email address you provide.
• Payment Due Date: Unless otherwise agreed in writing, payment is due within 30 days of the invoice date.
• Late Payments: Overdue amounts may be subject to interest at a rate of 1.5% per month (18% per annum), calculated from the due date until the date of full payment.
• Volume Pricing: Teams enrolling 5 or more participants in the same program may be eligible for volume pricing. Specific rates will be provided in a written quote.

6. Cancellation and Refunds

We understand that plans change. Our cancellation and refund policy is as follows:

• More than 14 days before the program start date: Full refund, less a $150 CAD administrative fee.
• 7 to 14 days before the program start date: 50% refund of the total program fee.
• Less than 7 days before the program start date: No refund. However, you may transfer your enrollment to a different person within the same organization at no additional charge, provided you notify us in writing at least 48 hours before the start date.
• After the program has started: No refund for any portion of the program that has already commenced.

If we cancel a program for any reason (such as insufficient enrollment or instructor availability), you will receive a full refund of all fees paid for that program.

7. Limitation of Liability

To the maximum extent permitted by applicable law, NorthBridge Academy Inc., its directors, officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services. This includes, without limitation, damages for loss of profits, data, goodwill, or business opportunity, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to NorthBridge Academy for the specific program giving rise to the claim during the 12 months preceding the event that caused the liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Canadian law.

8. Warranty Disclaimer

The Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components. We do not guarantee that lab environments will be available at all times or that any specific learning outcome, certification result, or career advancement will result from your participation in our programs. Training outcomes depend on many factors, including your own effort and prior experience.

9. Data Protection

We collect and process personal information in connection with the Services. Our data handling practices are described in detail in our Privacy Policy, which forms part of these Terms. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We use appropriate technical and organizational safeguards to protect the personal information you provide to us.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, located in Toronto, for the resolution of any disputes arising out of or relating to these Terms, except as provided in the Dispute Resolution section below.

11. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services (“Dispute”), the parties agree to first attempt to resolve the Dispute through good-faith negotiation. If the Dispute is not resolved within 30 days of written notice from one party to the other, the parties agree to submit the Dispute to mediation administered by a mutually agreed-upon mediator in Toronto, Ontario.

If mediation does not resolve the Dispute within 60 days of the commencement of the mediation process, either party may submit the Dispute to binding arbitration conducted in Toronto, Ontario, in accordance with the Arbitration Act, 1991 (Ontario). The arbitration shall be conducted by a single arbitrator. The decision of the arbitrator shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction.

Each party shall bear its own costs of mediation and arbitration, unless the arbitrator determines otherwise. Nothing in this section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary to protect its rights.

12. Contact Information

If you have any questions about these Terms, please contact us:

13. Effective Date

These Terms of Service are effective as of September 1, 2026. We reserve the right to modify these Terms at any time. If we make material changes, we will post the updated Terms on our website and update the effective date. Your continued use of the Services after any such changes constitutes your acceptance of the revised Terms.